0300 088 0295
Welcome to the ux.co.uk returns help centre. We know that you will be pleased with your purchase from ux.co.uk, however there may be occasions when you will need to return items to us.
Returns FAQs
Returns T&C
Business Customers
Working Product – New Condition
Returned within 7 days of receipt: Credit note issued at our discretion
Returned 7 days – 12 months or receipt: Credit note issued at our discretion
Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months
Working Product – Not In New Condition
Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty
Faulty Product – In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion
Retail Customers
Working Product – New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: Refund at our discretion with a re-stocking fee
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Working Product – Not In New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: We are unable to offer reimbursement
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Faulty Product
In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement
Returns Terms & Conditions
You must include the RMA number inside your package.
You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.
This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.
Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly – you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
The right to cancel does not extend to business customers.
On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).
mattis, pulvinar dapibus leo.
Returns T&C
Business Customers
Working Product – New Condition
Returned within 7 days of receipt: Credit note issued at our discretion
Returned 7 days – 12 months or receipt: Credit note issued at our discretion
Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months
Working Product – Not In New Condition
Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty
Faulty Product – In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion
Retail Customers
Working Product – New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: Refund at our discretion with a re-stocking fee
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Working Product – Not In New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: We are unable to offer reimbursement
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Faulty Product
In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement
Returns Terms & Conditions
You must include the RMA number inside your package.
You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.
This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.
Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly – you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
The right to cancel does not extend to business customers.
On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).
mattis, pulvinar dapibus leo.
Returns T&C
Business Customers
Working Product – New Condition
Returned within 7 days of receipt: Credit note issued at our discretion
Returned 7 days – 12 months or receipt: Credit note issued at our discretion
Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months
Working Product – Not In New Condition
Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty
Faulty Product – In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion
Retail Customers
Working Product – New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: Refund at our discretion with a re-stocking fee
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Working Product – Not In New Condition
Returned within 14 days of receipt: Refund issued
Returned 14 days – 6 months of receipt: We are unable to offer reimbursement
Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months
Faulty Product
In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement
Returns Terms & Conditions
You must include the RMA number inside your package.
You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.
This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.
Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly – you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
The right to cancel does not extend to business customers.
On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).
mattis, pulvinar dapibus leo.
Returns Terms and Conditions
| Working Product – New Condition | Working Product – Not In New Condition | |
|---|---|---|
| Returned within 7 days of receipt | Credit note issued at our discretion | Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty Faulty Product – In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion |
| Returned 7 days – 12 months or receipt | Credit note issued at our discretion | |
| Returned after 12 months | We are unable to offer any reimbursement on items returned after 12 months |
- You must include the RMA number inside your package.
- You must have tried to resolve the issue by contacting us (raise an issue on ux.co.uk Support) and every effort to solve the problem within 5 working days has failed.
- This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by ux.co.uk personnel.
- Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly – you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
- The cost of return carriage is to be borne by the customer. ux.co.uk does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
- The right to cancel does not extend to business customers.
- On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. ux.co.uk reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).
| Working Product – New Condition | Working Product – Not In New Condition | |
|---|---|---|
| Returned within 14 days of receipt | A full product refund, credit note, or exchange for unopened items as new. | Refund issued |
| Returned within 30 days of receipt | A full product refund, credit note, or exchange for unopened items as new. | You are entitled to a refund minus any reduction in value due to excessive handling. |
| Returned 31 days – 6 months of receipt | Refund at our discretion with a re-stocking fee | We are unable to offer reimbursement |
| Returned after 6 months | We are unable to offer any reimbursement on items returned after 6 months | We are unable to offer any reimbursement on items returned after 6 months |
Returns Terms & Conditions
- You must include the RMA number inside your package.
- You must have tried to resolve the issue by contacting us (raise an issue on ux.co.uk Support) and every effort to solve the problem within 5 working days has failed.
- This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by ux.co.uk personnel.
- Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly – you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
- The cost of return carriage is to be borne by the customer. ux.co.uk does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
- The right to cancel does not extend to business customers.
- On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. ux.co.uk reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).