{"id":1993,"date":"2022-03-09T13:26:21","date_gmt":"2022-03-09T13:26:21","guid":{"rendered":"https:\/\/ux.co.uk\/gb\/?page_id=1993"},"modified":"2022-04-29T13:01:06","modified_gmt":"2022-04-29T13:01:06","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.ux.co.uk\/gb\/returns\/","title":{"rendered":"Returns Help Centre"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1993\" class=\"elementor elementor-1993\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-469fb819 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"469fb819\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61c5d3d7\" data-id=\"61c5d3d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-378b33d1 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"378b33d1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bcafc9f elementor-section-content-middle elementor-reverse-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6bcafc9f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66f7b9b3\" data-id=\"66f7b9b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6851aef3 elementor-widget elementor-widget-heading\" data-id=\"6851aef3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47f9499a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47f9499a\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2dae540f\" data-id=\"2dae540f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-126d04f8 elementor-widget elementor-widget-text-editor\" data-id=\"126d04f8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Welcome to the ux.co.uk returns help centre. We know that you will be pleased with your purchase from ux.co.uk, however there may be occasions when you will need to return items to us.\u200b<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ab61f8c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ab61f8c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63501216\" data-id=\"63501216\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b86ff3f elementor-widget elementor-widget-heading\" data-id=\"1b86ff3f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Returns FAQs<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb5e7b elementor-widget elementor-widget-toggle\" data-id=\"8fb5e7b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1501\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1501\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I return my item<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1501\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1501\"><p>Returns T&amp;C<br \/>Business Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 7 days of receipt: Credit note issued at our discretion<br \/>Returned 7 days \u2013 12 months or receipt: Credit note issued at our discretion<br \/>Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty<br \/>Faulty Product \u2013 In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion<\/p><p>Retail Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: Refund at our discretion with a re-stocking fee<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: We are unable to offer reimbursement<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Faulty Product<br \/>In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement<\/p><p>Returns Terms &amp; Conditions<\/p><p>You must include the RMA number inside your package.<br \/>You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.<br \/>This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.<br \/>Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly \u2013 you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).<br \/>The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).<br \/>The right to cancel does not extend to business customers.<br \/>On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).<\/p><p>mattis, pulvinar dapibus leo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1502\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1502\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I send my item<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1502\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1502\"><p>Returns T&amp;C<br \/>Business Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 7 days of receipt: Credit note issued at our discretion<br \/>Returned 7 days \u2013 12 months or receipt: Credit note issued at our discretion<br \/>Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty<br \/>Faulty Product \u2013 In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion<\/p><p>Retail Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: Refund at our discretion with a re-stocking fee<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: We are unable to offer reimbursement<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Faulty Product<br \/>In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement<\/p><p>Returns Terms &amp; Conditions<\/p><p>You must include the RMA number inside your package.<br \/>You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.<br \/>This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.<br \/>Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly \u2013 you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).<br \/>The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).<br \/>The right to cancel does not extend to business customers.<br \/>On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).<\/p><p>mattis, pulvinar dapibus leo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1503\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1503\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does it take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1503\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1503\"><p>Returns T&amp;C<br \/>Business Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 7 days of receipt: Credit note issued at our discretion<br \/>Returned 7 days \u2013 12 months or receipt: Credit note issued at our discretion<br \/>Returned after 12 months: We are unable to offer any reimbursement on items returned after 12 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty<br \/>Faulty Product \u2013 In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion<\/p><p>Retail Customers<\/p><p>Working Product \u2013 New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: Refund at our discretion with a re-stocking fee<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Working Product \u2013 Not In New Condition<\/p><p>Returned within 14 days of receipt: Refund issued<br \/>Returned 14 days \u2013 6 months of receipt: We are unable to offer reimbursement<br \/>Returned after 6 months: We are unable to offer any reimbursement on items returned after 6 months<\/p><p>Faulty Product<br \/>In the event of a faulty product within 6 months of purchase, we can offer a Refund or Replacement<\/p><p>Returns Terms &amp; Conditions<\/p><p>You must include the RMA number inside your package.<br \/>You must have tried to resolve the issue by contacting us (raise an issue on 4Gon Support) and every effort to solve the problem within 5 working days has failed.<br \/>This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by 4Gon personnel.<br \/>Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly \u2013 you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).<br \/>The cost of return carriage is to be borne by the customer. 4Gon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).<br \/>The right to cancel does not extend to business customers.<br \/>On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. 4Gon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).<\/p><p>mattis, pulvinar dapibus leo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d9ed79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d9ed79\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b842e9\" data-id=\"1b842e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a9b49f elementor-widget elementor-widget-heading\" data-id=\"9a9b49f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Returns Terms and Conditions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f56053 elementor-widget elementor-widget-toggle\" data-id=\"1f56053\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3281\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3281\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Returns T&C Consumer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3281\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3281\">\n<table id=\"tablepress-4\" class=\"tablepress tablepress-id-4 tablepress-responsive\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\"><\/th><th class=\"column-2\">Working Product \u2013 New Condition<br \/>\n<\/th><th class=\"column-3\">Working Product \u2013 Not In New Condition<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>Returned within 7 days of receipt<\/strong><\/td><td class=\"column-2\">Credit note issued at our discretion<\/td><td rowspan=\"3\" class=\"column-3\">Unfortunately, we are unable to offer reimbursement on opened or used products unless faulty<br \/>\nFaulty Product \u2013 In the event of a faulty product, we can offer a Repair, Replacement or Credit Note at our discretion<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><strong>Returned 7 days \u2013 12 months or receipt<\/strong><\/td><td class=\"column-2\">Credit note issued at our discretion<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><strong>Returned after 12 months<\/strong><\/td><td class=\"column-2\">We are unable to offer any reimbursement on items returned after 12 months<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-4 from cache -->\n\n<b>Returns Terms &amp; Conditions<\/b>\n<ul style=\"padding:20px; line-height:26px;\">\n \t<li>You must include the RMA number inside your package.<\/li>\n \t<li>You must have tried to resolve the issue by contacting us (raise an issue on\u00a0<span style=\"font-size: 16px; text-align: left;\">ux.co.uk\u00a0<\/span>Support) and every effort to solve the problem within 5 working days has failed.<\/li>\n \t<li>This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by\u00a0<span style=\"font-size: 16px; text-align: left;\">ux.co.uk\u00a0<\/span>personnel.<\/li>\n \t<li>Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly \u2013 you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).<\/li>\n \t<li>The cost of return carriage is to be borne by the customer.\u00a0<span style=\"font-size: 16px; text-align: left;\">ux.co.uk\u00a0<\/span>does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).<\/li>\n \t<li>The right to cancel does not extend to business customers.<\/li>\n \t<li>On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. ux.co.uk reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3282\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3282\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Returns T&C Business<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3282\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3282\">\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3 tablepress-responsive\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\"><\/th><th class=\"column-2\">Working Product \u2013 New Condition<br \/>\n<\/th><th class=\"column-3\">Working Product \u2013 Not In New Condition<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\"><strong>Returned within 14 days of receipt<\/strong><\/td><td class=\"column-2\">A full product refund, credit note, or exchange for unopened items as new.<\/td><td class=\"column-3\">Refund issued<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\"><strong>Returned within 30 days of receipt<\/strong><\/td><td class=\"column-2\">A full product refund, credit note, or exchange for unopened items as new.<\/td><td class=\"column-3\">You are entitled to a refund minus any reduction in value due to excessive handling.<\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\"><strong>Returned 31 days \u2013 6 months of receipt<\/strong><\/td><td class=\"column-2\">Refund at our discretion with a re-stocking fee<\/td><td class=\"column-3\">We are unable to offer reimbursement<\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\"><strong>Returned after 6 months<\/strong><\/td><td class=\"column-2\">We are unable to offer any reimbursement on items returned after 6 months<\/td><td class=\"column-3\">We are unable to offer any reimbursement on items returned after 6 months<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-3 from cache -->\n<p><b>Returns Terms &amp; Conditions<\/b><\/p>\n<ul style=\"padding:20px; line-height:26px;\">\n<li>You must include the RMA number inside your package.<\/li>\n<li>You must have tried to resolve the issue by contacting us (raise an issue on&nbsp;<span style=\"font-size: 16px; text-align: left;\">ux.co.uk&nbsp;<\/span>Support) and every effort to solve the problem within 5 working days has failed.<\/li>\n<li>This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection, or that has been subject to repair or alteration not authorised or undertaken by&nbsp;<span style=\"font-size: 16px; text-align: left;\">ux.co.uk&nbsp;<\/span>personnel.<\/li>\n<li>Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly \u2013 you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).<\/li>\n<li>The cost of return carriage is to be borne by the customer.&nbsp;<span style=\"font-size: 16px; text-align: left;\">ux.co.uk&nbsp;<\/span>does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).<\/li>\n<li>The right to cancel does not extend to business customers.<\/li>\n<li>On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. ux.co.uk reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f636083 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f636083\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a61094\" data-id=\"0a61094\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-253709b elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"253709b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/gb\/returns-request-form\/\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Return<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Welcome to the ux.co.uk returns help centre. We know that you will be pleased with your purchase from ux.co.uk, however there may be occasions when you will need to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":{"1":"page","2":"type-page","3":"status-publish","4":"hentry"},"_links":{"self":[{"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/comments?post=1993"}],"version-history":[{"count":278,"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1993\/revisions"}],"predecessor-version":[{"id":4002,"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1993\/revisions\/4002"}],"wp:attachment":[{"href":"https:\/\/www.ux.co.uk\/gb\/wp-json\/wp\/v2\/media?parent=1993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}